Frequently Asked Questions
What's the difference between a Double room and a Twin room?
A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Special Requests’ box during the booking process.
What is a "non-refundable" or "free cancellation"?
Every room has a different policy set to it (by the hotel).
- A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.
- Free cancellation means you can change or cancel your booking free of fees, if done within time period set by the hotel. This is written in the room conditions and in your confirmation (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm”).
Can I request an extra bed in my room and will there be extra costs?
E Information regarding extra beds is located under ‘Hotel Policies’, please take note of the following:
- Added costs, if any, are not included in the reservation price.
- During the online booking process please place your request for any extra bed/cot in the Special Requests box provided.
- If you’ve already booked your room, just click on the link provided in your email confirmation and on my Booking.com to request an extra bed.
- We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.
Are taxes included in the price?
This depends on the hotel and room type selected, but it’s easy to see what’s included by checking the text under the room name. Tax requirements change from country to country so it’s always good to check. You can see more detailed information about what is included in the price by moving your cursor over the text in the column called “Conditions.” This information will also be in your confirmation email and at Booking.com.
We have children, can we get extra beds/cots in the room?
Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following:
- Added costs for children, if any, are not included in the reservation price.
- During the online booking process please place your request for any extra bed/cot in the Special Requests box provided.
- If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking.com to request an extra bed.
- We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.
What does the crossed out rate mean next to my room type?
The crossed-out rate shown for rooms is based on the third highest current price of the Supplier for your product or service with the same booking conditions in a 30-day window around your check-in date (15 days before and 15 days after check-in date; if less than 15 days are between today and the check-in date, we will use the corresponding number of days after the check-in date to result in a 30-day total). To ensure we are making a fair comparison, we always use the same reservation conditions (e.g. meal plan, cancellation policy and room type). This means that you get the same room for a lower price compared to other check-in dates at the same time of year.
Does Booking.com offer any special consideration discounts, or discounts with airline or hotel loyalty cards?
Booking.com provides the best available rates for the dates of your stay. It is not possible to have any further reductions on the price.
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
You cannot use the vouchers when booking on our website. You will have to follow the procedures described by the organisation issuing the voucher.
Do I pay a reservation fee to Booking.com?
No, we do not charge any fees at all.
Are the prices shown on Booking.com per person or per room?
The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.
I am entering my credit card details, when will I pay?
The payment process for your stay varies based on the individual hotel and room type. You can check how you will be charged for your stay in the ‘Hotel Policies’, in the room description under ‘Conditions’ and in your booking confirmation.
Does the hotel need a deposit or a payment in advance?
Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s Booking.com page and in your confirmation email.
Can I pay for my stay in advance?
It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel’s contact information in your confirmation email or online at Booking.com.
Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.
I will be arriving earlier/later than the stated check-in time. Can I still check-in?
You can request an early/late check-in in several ways:
- You can specify your intended check-in time while making the reservation.
- You can manage your booking online to request a check-in time outside of the standard hours.
- You can contact the property directly, using the contact details found in your booking confirmation.
Please note that the property cannot always accommodate this request; they will be happy to let you have your room early if there is availability, but there may be nobody to welcome you if you arrive late at night at a remote apartment. It’s always best to check with the property directly in this case, to avoid any disappointment.
What are the check-in and check-out times of a hotel?
Check-in and check-out times differ for each hotel. You will find them on the “Hotel Policies” section at the bottom of the hotel page as well as in your confirmation email.
How do I get more information about the room or hotel facilities?
Room facilities are clearly listed under each room type, to see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under ‘Hotel Facilities’.
I want to check out after the stated check-out time. What should I do?
A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.
I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?
If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms.
How do I find out if a hotel allows pets?
Pet policies are always displayed on the hotel’s page under “Hotel Policies”.
How do I know if the hotel has parking facilities and how can I reserve it?
Under ‘Hotel Facilities’ you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation.
How can I find out that the hotel offers a shuttle service and how can I book it?
If the hotel offers a shuttle service it will be listed under ‘Hotel Facilities’, by ‘Services’. Once you have made your reservation you can arrange the airport transfer directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your flight details ready.
Can the hotel store my luggage before check in or after check-out?
If the hotel has a luggage storage it will be displayed on the hotel’s page under “Hotel Facilities”. For more information regarding the hotel’s facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking
How do I find out if a hotel has a certain facility, e.g. a lift?
Under ‘Hotel Facilities’ you can see a list of all the hotel’s facilities, activities and services.